Refund Policy

01. 14-Day Return Period

OAKSEA offers a 14-day return period beginning on the date your order is delivered.

If you would like to return an item, please contact us at info@oaksea.net within 14 days of receiving your order.

Return requests submitted after the 14-day return period may not be accepted except where otherwise required by applicable law.

02. Return Eligibility

To qualify for a return, your item should generally:

• Be unused and in its original condition
• Be returned with the original packaging where reasonably possible
• Include all parts, accessories, and components originally supplied
• Not show signs of misuse, intentional damage, or excessive wear
• Include proof of purchase or your OAKSEA order information

We reserve the right to refuse or reduce a refund where an item is returned in a condition that materially reduces its value, subject to applicable law.

03. How to Request a Return

Before sending a product back, please contact our customer service team at info@oaksea.net.

Please include:

• Your order number
• Your name and email address
• The item you would like to return
• The reason for the return
• Photos when the product is damaged, defective, or incorrect

Our team will review your request and provide return instructions where applicable.

04. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible and within the 14-day return period.

Please include clear photographs of the item and packaging when available. This helps our team review the issue and provide the appropriate solution more quickly.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

05. Return Shipping Costs

For returns based on a change of mind, preference, or other reasons unrelated to a product defect or fulfillment error, the customer is generally responsible for return shipping costs.

If your item is confirmed to be damaged, defective, or incorrectly shipped by OAKSEA, we will provide appropriate assistance with the return or replacement process.

06. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that your bank, credit card issuer, PayPal, or other payment provider may require additional time to process and post the refund to your account.

07. Original Shipping Charges

Unless required by applicable law or the return results from an error by OAKSEA, original shipping charges and other delivery-related fees may not be refundable.

08. Exchanges

If you would like to exchange an item, please contact us at info@oaksea.net.

Exchanges are subject to product availability. In some cases, the easiest solution may be to return the original item and place a new order.

09. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests before an order has been processed or shipped. However, once fulfillment or shipping has begun, we may be unable to cancel the order.

If your order has already shipped, you may request a return after delivery in accordance with this Refund Policy.

10. Refund Processing

Refunds are processed after the returned product has been received, reviewed, and approved.

After OAKSEA issues a refund, the amount may not appear immediately in your account. Processing times vary depending on your bank, card issuer, or payment provider.